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Maintenance & Support
We know that you love your website a lot and would like to do everything yourself in-house. However, even the most planned website needs continuous support and maintenance. This is required in order to:
  •  Ensure it is up-to-date,
  •   Website attract its target audience, and 
  •  Never experience website downtime
DruShield ensures these objectives and further expands your website’s capabilities. Our strong technical competence and transparent procedures ensures a seamless working.
DruShield Offers
Effective Maintenance and Update
DruShield will maintain your Drupal instance by providing regular software updates. Maintenance releases would be scheduled every Quarter that will include bug fixes + any updates of Drupal.

Updates will include:
  •  Baseline software installation and configuration.
  •  General Trouble shooting and Bug fixing;
  •  Drupal Updates and Security Patches
  •  Best Practices advice on security, performance, servers, operations, etc. (Note: This is included only as part of enterprise package)
Updates will not include:
  •  Platform extensions including product extensions to: different hardware platforms, different windowing system platforms, different operating system platforms.
  •  New functions such as: new functionality in the market data delivery infrastructure, new market data feeds, new applications, new presentation tools.
Proactive Support:
  •  Experienced, Dedicated Team responsible for Health and Management of the application
  •  Integrated Planning to Prevent Downtime
  •  Recurring Consultation to Manage and Continuously Optimize System Performance
  •  Deep Knowledge of Your Unique Environment
  •  Coordinate with Hosting team to administer the servers
  •  Identification of System failure if any.
  •  Custom Implementation Process Designed to Your Business Needs
Issue Reaction Time

Our reaction time depends on the severity level of a Support Case. Issue complexity can be defined on 4 levels:
Support case
An emergency situation in which the Covered Application is inoperable, produces incorrect results, or fails catastrophically. The main function stops working. For example: A bug which could stop users using from the main function of the site and/or 404 error, 500 error, Yellow Page, white page
An emergency situation in which the Covered Application is inoperable, produces incorrect results, or fails catastrophically. The main function stops working. For example: A bug which could stop users using from the main function of the site and/or 404 error, 500 error, Yellow Page, white page
Produces an inconvenient situation in which the Covered Application is usable, but does not provide a function in the most convenient or expeditious manner, but the user suffers little or no significant impact.
Severity
Severity 1 (Blocker or Critical)
Severity 2 (Major)
Severity 3 (Normal/Low)
Resolution time
Best efforts to resolve within 24 hours
Best efforts to resolve within 48 hours
All such bugs will be covered in quarterly maintenance release.
* Any new feature or change request will come under separate development contract.
Our Clients
Alan Jacobson
Founder / Tweentribune.com
"Drushield’s work is excellent, their dedication is extraordinary, Their knowledge is remarkable, It has been a pleasure and an honour to work with them. My site serves more than 10 million pages per month. 
SmithSonian Learning Institution acquired my website.
Drushield team made my success possible."
Hom Bahmanyar
Council Member / losgatoscenter
"Appreciative of your responsiveness to our issues even after completion of our project and full payment."
Xiangwei Gong
President Asia / DSM Food Specialities
"Dru shield is an excellent trustworthy partner, professional and responsive. We are very happy with their service and would recommend their service to anybody further."
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